End-to-end encryption in transit and at rest
US data residency and contained US-based LLM environment
Customer data is never used to train public models
Built by the team behind Falkon SMS
Trusted by compliance-first messaging teams
Seamless Human Handoff
Escalate from AI to a live agent instantly without losing context.
Assignment and Routing
Assign chats to a team member for resolution with ownership tracking.
Audit Trails and Logs
Searchable conversation logs designed for compliance reviews.
Templates and Saved Replies
Standardize replies with templates and quick actions.
Secure File Sharing
Share files securely with clear access controls.
Customer Feedback Collection
Collect feedback after resolution to improve quality.
AI Chat Summaries
Automatic summaries for faster follow-up and better documentation.
Role-Based Access Controls
Limit access by team and permission level.
Data Retention Controls
Configurable retention options depending on plan and policy.
Gen AI Assisted Replies
AI suggests responses based on your approved content while agents stay in control.
Everything You Need for Compliant Customer Chat
Powerful features designed for teams in regulated industries
How It Works
Get up and running in three simple steps
Install the Widget
Add a simple code snippet to your website to enable the chat widget.
Upload Approved Content
Provide your approved messaging and knowledge base for AI assistance.
Go Live
Start supporting customers with AI-powered replies and human handoff.
Security Built In
Designed with enterprise security requirements in mind
Encryption
Data is encrypted both in transit and at rest using industry-standard encryption protocols to help protect sensitive information.
Data Residency
Our infrastructure is designed to keep customer data within the United States, supporting organizations with data residency requirements.
Contained US LLM Environment
AI processing occurs within our contained US-based environment, separate from public model training pipelines.
No Training on Your Data
Your customer conversations are not used to train or improve public AI models. Your data remains exclusively yours.
Falkon Chat is Built for Regulated Industries
Trusted by compliance-minded teams across sectors
Designed for compliance-minded teams that need secure customer messaging.